FAQs | Betfair Trading Community

User login

FAQs

How much time do I need to commit daily to use the software effectively?

You'll want to familiarise yourself with the software by watching our training videos, get to grips with it and then spend as much time as you like developing strategies - you get out what you put in!  Once your go-to strategies are configured, a couple of minutes a day is all that's needed!

I already have limited time. Will this software genuinely save me time?

Let's be real for a minute.  If this software is new to you, you will need to spend a moment getting to grips with it.  Beyond that, imagine being able to instantly see which teams have scored early goals in their last 20 matches against the same opposition type, or how much profit you would have made by backing fast-paced horses that have dobbed in 75% of their last 10 runs just before the off and hedging 10 seconds into the race.  Compare that to how long it would take you to find that information manually.  That's where the time-saving comes from.

How quickly can I expect to see results from using this software?

You get out what you put in.  This is not magic profitability bullet.  If you're just starting out with trading, we'll at least make you a better trader in your first month.  If you're a more experienced trader who already has ideas for strategies, you'll get instant results by plugging these into the software.

Can I pay for one-to-one coaching?

We encourage members to share their stories on our forum, BUT you'll also have a private coaching section for anything you don't want to share more publicly.  You can use this as much as you want and there's no extra charge for this.

Is there a community or support system in place for guidance?

Yes.  We're proud of our community where no question is a daft one.  You can get support from us and other traders of all levels.  Share your wins and take responsibility for your losses!  You can also log support tickets directly with us for technical assistance.

Do I need to download this?

No.  All of our software is web-based.

Do I need a big starting bank?

In terms of your trading bank, you can get started with as much or little as you like; in fact for various reasons which will become clear, we would always recommend starting small.  The important thing is building your skills first, then you can scale up your stakes later.  The beauty of Betfair trading is that you can trade with stakes as low as £1, only pay commission on markets where you're in overall profit and can trade in simulation mode on most trading software until you're happy to risk real money.

Can I balance trading with my current work and life responsibilities?

There are sports markets pretty much all day and all night, every day of the year.  One of the first things you'll want to decide is what you're going to trade, based on your other life priorities.  Trading should complement your life, not get in its way!

 
Will it work on any device?

Yes, the software is compatible with any device, including desktops, tablets and mobiles

There are many scams out there. How do I know this isn't one of them?

We're not touting some get-rich-quick scheme or asking you to follow our tips.  Your success does NOT depend on anything we say or do.  We simply develop tools to help traders.  Take a look at our videos before you buy to see that the software is real, try it out for a very low cost and if it's not for you, we'll give you your money back.

What if I encounter issues or need help understanding part of the software?

We're here to help.  We have a large video library, as well as guided tours of some of the software and you can always log a support ticket to get help.  We endeavour to respond to all queries same day.

What if it's not for me?

We want you to be happy. In the unlikely event that you're not satisfied, we'll issue a refund (minus any transaction fees charged by external payment processors - usually only a couple of percent of the transaction value) if you get in touch within the first 7 days of your subscription. Some people have a "no questions asked" refund policy. Our is a "one question asked" policy. The only question we'll ask you is "What could we have done better?" 🙂

 
Can I cancel at any time?

Yes, you are under no contractual obligations. If you cancel, you will have access until the end of your payment period and no further renewal payments will be taken.